Online store maintenance that keeps your business growing — a strategic partner and also a fire extinguisher
Your online store earns money 24 hours a day. But does anyone monitor it outside of work?
Professional online store maintenance ensures that security updates are in place, performance does not drop, and in the event of an emergency, someone responds immediately — not the next business day.
We have come into contact with hundreds of Magento stores in the development, maintenance and quotation phases, and based on 14 years of Magento experience, we have established processes that help keep your online store functional, secure, and doing it all cost-effectively.
Why your online store needs professional maintenance
An online store is not a website that just needs to be up. This is a business critical system where every hour of downtime means a direct loss of sales. Here are three reasons why maintenance is not optional.
Downtime = direct loss of sales
Imagine: Black Friday, the campaign is in full swing, but your store doesn’t open. Every minute a customer can’t buy is money you can’t get back. Without an available maintenance partner who can respond to emergencies 24/7, you’re on your own in this situation.
Security updates — new threats every month
The Magento platform receives regular security updates. Every update not installed is an open door for hackers — data leakage, malware, theft of customer credit card information. As a Magento partner, we receive the information earlier. Our team is in Estonia, which means greater security for customer data and store security compared to partners using outsourcing.
Performance monitoring — a slow store loses customers
Every extra click and every slow page reduces the conversion. Over time, technical debt accumulates: module conflicts, database bloat, unoptimized queries. Without constant monitoring, the store becomes slower day by day — and you may not even notice it until customers leave.
What does Lumav online store maintenance include?
The Lumav online store maintenance service offers different packages with both reactive and proactive services.
Security updates and upgrades
We install Magento security updates as soon as they are released. We test every update before going live to avoid risks. We recommend larger Magento upgrades if it is commercially and technically feasible (e.g. Magento 2.4.x transition), we plan and carry out together with you, taking into account the specifics of your store.
We provide security updates for Magento 1 stores in cooperation with the Mage-One partnership — also for the platform for which Adobe’s official support has ended.
Performance monitoring and optimization
Performance planning for major events of the year — Monday, Black Friday, etc. We constantly monitor the speed of your store and the server load. We identify bottlenecks before they become problems.
Troubleshooting and technical support
We are a single partner for the entire e-business solution, and we can also offer server monitoring and, upon customer’s request, hosting. As part of the maintenance agreement, we resolve unexpected errors and breakdowns according to the agreed response time.
Business consulting and long-term development plan
We can involve external partners to improve e-business, while being there ourselves as technical support. We recommend an architecture that takes into account the e-business perspective regarding the future, including business expansion. We visit clients at intervals, talk about the solutions we have made and the options that can be implemented cost-effectively in our e-business. From time to time we also organize specific trainings for our customers.
Talk to us about your online store maintenance needs
Ask for a free consultation and we will map out which approach is the most commercially and technically reasonable for your online store.
Maintenance Packs — DevOps 1, 2, and 3
We offer three maintenance packages designed for online stores of different sizes and needs. All packages include off-duty emergency response.
DevOps 1 — in a tight competition for large stores
The fastest response — within one working day. 24/7 response for out-of-package breakdowns or when unable to purchase. We recommend it to companies whose online store is the main or business-critical sales channel and where every hour of downtime means a noticeable loss of sales. Also where there is very close competition and it is necessary to make continuous developments to maintain competitiveness.
DevOps 2 — for medium and large
Fast response within two working days. Suitable for online stores with a medium to large visitor base, with stable sales volume and the need for regular maintenance.
DevOps 3 — for smaller and medium
Response within five working days. A sensible choice for shops with a smaller load who want the assurance that security updates are in place and that someone is available outside of business hours in case of emergencies.
Which package is right for you? Ask for a service offer — we will respond within 24 hours
24/7 emergency response — a separate team to protect your store
Lumav has a separate response team for emergency situations. Not “someone to call back” — but a team that starts responding to an emergency immediately outside of business hours. We guarantee the availability of the store.
A crash means: the store is down, shopping doesn’t work, or data is compromised. In such a situation, you cannot wait for the morning of the next working day. Our response team is active — also on the weekend, also during Christmas, also on Friday night.
- The store is down
- Purchase does not work
- Data is at risk
Business consulting and export support
Our maintenance team doesn’t just look at code. We help you:
- Engage and collaborate with external partners to achieve business success
- Recommend modules or special developments to solve business problems, including Lumav’s own invested modules
- Be the first to be a part of various new e-business solutions
- Recommend suitable architecture for next steps
Look at the work we have done and make sure that our experience is real
When choosing a maintenance partner, practical experience with real online stores counts, not just promises.
Frequently asked questions
What does online store maintenance include?
Online store maintenance with Lumav includes installing security updates, recommending Magento upgrades, performance monitoring and hosting if desired, error resolution and consulting. All service packs (DevOps 1, 2, 3) also include out-of-hours disaster response.
Why does a Magento online store need regular maintenance?
Magento is a free software platform, whose code base is constantly trying to find bugs in order to get into the online store. Security updates come regularly and every update not installed is a security risk. Without a permanent care partner, there is a huge risk of not getting help quickly enough in the event of a security threat. The domestic development team excludes the possibility that the outsourcing partner can misuse the customer base.
What happens if the online store is down during non-working hours?
Regardless of the package, Lumav’s maintenance customers also receive out-of-hours emergency response. Our separate response team will get the store back up and running — even on weekends and holidays. Without a care partner, you have to wait until the morning of the next working day.
How to choose the right care package?
Honestly evaluate the traffic of the online store and the investment plan. Also, how intense the competition and demanding customers are. We recommend starting with a simpler package and working your way up. NB! There is no minimum contract period, but re-introducing the online store is time-consuming.
Why choose Lumav online store as a maintenance partner?
Lumav is the first Estonian capital Adobe/Magento partner and we have Magento experience since 2009. The team has certified developers, including the management team. We have come into contact with almost all major online stores in different ways, and we have an overview of what each next development step entails.
Didn’t find an answer to your question? Contact us and we will answer you personally.
Ready to get started?
Ask for a service offer — we will respond within 24 hours
Related services
Maintenance is part of Lumav’s complete e-commerce offering. See also:
